Terms and conditions

Kindly read the below terms and conditions before donating:

Terms and conditions of donating online

  • The Terms and Conditions contained herein shall apply to any person (“User”) using the services of Support Our Heroes, for making donation through an online payment gateway service (“Service”) offered by Razorpay Gateway Service provider, through Support Our Heroes website i.e. http://supportourheroes.oneclicksales.xyz. Each User is therefore deemed to have read and accepted these Terms and Conditions.

  • Privacy Policy SOH respects and protects the privacy of the individuals that access the information and use the services provided through them. Individually identifiable information about the User is not wilfully disclosed to any third party without first receiving the User’s permission, as covered in this Privacy Policy.

  • This Privacy Policy describes SOH’s treatment of personally identifiable information that SOH collects when User is on SOH’s website. Support our Heroes does not collect any unique information about the User (such as User’s name, email address, age, gender etc.) except when the User specifically and knowingly provides such information on the website. Like any charitable organization interested in offering the highest quality of service to its donors, SOH may, from time to time, send emails and other communication to the User tell them about the various programs, its impact and beneficiary success stories, displayed on the website or seek voluntary information from you.

    • General Terms and Conditions For Online-Payments

  • Once a User has accepted these Terms and Conditions, he/ she may donate. A User may either register on the contact form or the payment gateway registration form or donate in any other manner as may be specified by SOH from time to time.

  • SOH’s rights, obligations, undertakings shall be subject to the laws in force in India, as well as any directives/ procedures of Government of India, and nothing contained in these Terms and Conditions shall be in derogation of SOH’s right to comply with any law enforcement agencies request or requirements relating to any User’s use of the website or information provided to or gathered by SOH with respect to such use. Each User accepts and agrees that the provision of details of his/ her use of the website to regulators or police or to any other third party in order to comply with legal requirements, resolve disputes or complaints which relate to the Website shall be at the absolute discretion of SOH.

  • If any part of these Terms and Conditions are determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth herein, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of these Terms and Conditions shall continue in effect.

  • These Terms and Conditions constitute the entire agreement between the User and SOH. These Terms and Conditions supersede all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between the User and SOH. A printed version of these Terms and Conditions and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to these Terms and Conditions to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

  • The entries in the books of SOH and/or the Payment Service Providers kept in the ordinary course of trust activities of SOH and/or the Payment Service Providers with regard to transactions covered under these Terms and Conditions and matters therein appearing shall be binding on the User and shall be conclusive proof of the genuineness and accuracy of the transaction.

  • Refund For Charge Back Transaction: In the event there is any claim for/ of charge back by the User for any reason whatsoever, such User shall immediately (within 24 hours) approach SOH with his/ her claim details. Such refund (if any) shall be effected by SOH via payment gateway or by means of a demand draft or such other means as SOH deems appropriate, provided SOH has received such payment. In the event that SOH has not received the payment from the payment Service Provider, SOH will notify the same to the User and the User shall claim it from the Payment Service Provider.

  • In these Terms and Conditions, the term “Charge Back” shall mean, approved and settled credit card or net banking purchase transaction(s) which are at any time refused, debited or charged back to SOH’s account (and shall also include similar debits to Payment Service Provider’s accounts, if any) by the acquiring bank or credit card company for any reason whatsoever, together with the bank fees, penalties and other charges incidental thereto.

  • Refund for fraudulent/duplicate transaction(s): The User shall directly contact SOH for any fraudulent transaction(s) on account of misuse of Card/ Bank details by a fraudulent individual/party and such issues shall be suitably addressed by SOH in line with their policies and rules, provided SOH has received such payment through the User’s Account. In the event that SOH has not received the payment from the payment Service Provider, SOH will notify the same to the User and User shall claim it from the Payment Service Provider.

  • Server Slow Down/Session Timeout: In case the Website or Payment Service Provider’s webpage, that is linked to the Website, is experiencing any server related issues like “slow down” or “failure” or “session timeout”, the User shall, before initiating the second payment, check whether his/her Bank Account has been debited or not and accordingly resort to one of the following options:
      1. In case the Bank Account appears to be debited, ensure that he/ she does not make the payment twice and immediately thereafter contact SOH via e-mail or any other mode of contact as provided by SOH to confirm payment.
      2. In case the Bank Account is not debited, the User may initiate a fresh transaction to make payment.

    • Limitation of Liability

  • Support our Heroes has made this Service available to the User as a matter of convenience. SOH expressly disclaims any claim or liability arising out of the provision of this Service. The User agrees and acknowledges that he/ she shall be solely responsible for his/ her conduct and SOH reserves the right to terminate the rights to use of the Service immediately without giving any prior notice thereof.

  • SOH and/or the Payment Service Providers shall not be liable for any inaccuracy, error or delay in, or omission of (a) any data, information or message, or (b) the transmission or delivery of any such data, information or message; or (c) any loss or damage arising from or occasioned by any such inaccuracy, error, delay or omission, non-performance, theft, interruption in any such data, information or message. Under no circumstances shall the SOH, its trustees, employees and/or the Payment Service Providers, its employees, directors, and its third party agents involved in processing, delivering or managing the Services, be liable for any direct, indirect, incidental, special or consequential damages, or any damages whatsoever, including punitive or exemplary arising out of or in any way connected with the provision of or any inadequacy or deficiency in the provision of the Services or resulting from unauthorised access or alteration of transmissions of data or arising from suspension or termination of the Services.

  • SOH and the Payment Service Provider(s) assume no liability whatsoever for any monetary or other damage suffered by the User on account of:
      1. The delay, failure, interruption, inaccuracy unauthorised use, theft or corruption of any data or other information transmitted in connection with use of the Payment Gateway or Services in connection thereto; and/ or
      2. Any interruption or errors in the operation of the Payment Gateway.

  • The User shall indemnify and hold harmless the Payment Service Provider(s) and SOH and their respective trustees, officers, directors, agents, and employees, from any claim or demand, or actions arising out of or in connection with the utilisation of the Services, SOH’s website, any Programs and/or transmission or sharing of any data via SOH’s website.

  • The User agrees that SOH or any of its trustees & employees will not be held liable by the User for any loss or damages arising from your use of, or reliance upon the information contained on the Website, or any failure to comply with these Terms and Conditions where such failure is due to circumstance beyond SOH’s reasonable control.

    • Miscellaneous Conditions

  • Any waiver of any rights available to SOH under these Terms and Conditions shall not mean that those rights are automatically waived.

  • The User agrees, understands and confirms that his/ her personal data including without limitation details relating to debit card/ credit card transmitted over the Internet may be susceptible to misuse, hacking, theft and/ or fraud and that SOH or the Payment Service Provider(s) have no control over such matters.

  • Although all reasonable care has been taken towards guarding against unauthorised use of any information transmitted by the User, SOH does not represent or guarantee that the use of the Services provided by/ through it will not result in theft and/or unauthorised use of data over the Internet.

  • SOH, its trustees, the Payment Service Provider(s) and its affiliates and associates shall not be liable, at any time, for any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communications line failure, theft or destruction or unauthorised access to, alteration of, or use of information contained on the Website.

  • The User is hereby informed that SOH will never ask the User for the User’s debit card/credit card/net banking password in an unsolicited phone call or in an unsolicited email. The User is hereby required close the web browser window when the transaction(s) have been completed. This is to ensure that others cannot access the User’s personal information and correspondence when the User happens to share a computer with someone else or is using a computer in a public place like a library or Internet cafe.

    • Debit/Credit Card, Bank Account Details

  • The User agrees that the debit/credit card details provided by him/ her for use of the aforesaid Service(s) must be correct and accurate and that the User shall not use a debit/ credit card, that is not lawfully owned by him/ her or the use of which is not authorized by the lawful owner thereof. The User further agrees and undertakes to provide correct and valid debit/credit card details.

  • The User may donate to SOH by using a debit/credit card or through online banking account. The User warrants, agrees and confirms that when he/ she initiates a payment transaction and/or issues an online payment instruction and provides his/ her card / bank details:
      1. The User is fully and lawfully entitled to use such credit / debit card, bank account for such transactions;
      2. The User is responsible to ensure that the card/ bank account details provided by him/ her are accurate;
      3. The User is authorizing debit of the nominated card/ bank account for the payment of fees selected by such User along with the applicable Fees.
      4. The User is responsible to ensure sufficient credit is available on the nominated card/ bank account at the time of making the payment to permit the payment of the dues payable or the bill(s) selected by the User inclusive of the applicable Fee.

    • Personal Information

  • The User agrees that, to the extent required or permitted by law, SOH and/ or the Payment Service Provider(s) may also collect, use and disclose personal information in connection with security related or law enforcement investigations or in the course of cooperating with authorities or complying with legal requirements.

  • The User agrees that any communication sent by the User vide e-mail, shall imply release of information therein/ therewith to SOH. The User agrees to be contacted via e-mail on such mails initiated by him/ her.

  • In addition to the information already in the possession of SOH and/ or the Payment Service Provider(s), SOH may have collected similar information from the User in the past. By entering the Website the User consents to the terms of SOH’s information privacy policy and to SOH’s continued use of previously collected information. By submitting the User’s personal information to SOH, the User will be treated as having given his/her permission for the processing of the User’s personal data as set out herein.

  • The User acknowledges and agrees that his/ her information will be managed in accordance with the laws for the time in force.

    • Payment Gateway Disclaimer

  • The Service is provided in order to facilitate access to view and donate online. SOH or the Payment Service Provider(s) do not make any representation of any kind, express or implied, as to the operation of the Payment Gateway other than what is specified in the Website for this purpose. By accepting/ agreeing to these Terms and Conditions, the User expressly agrees that his/ her use of the aforesaid online payment Service is entirely at own risk and responsibility of the User

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